Privacy Policy
This Privacy Policy explains how Mythion ("Mythion", "we", "us") collects and uses personal data when you visit mythion.top and complete our customer feedback survey. It is provided in accordance with Article 13 of the UK GDPR and the Data Protection Act 2018.
Data controller
The data controller responsible for your personal data is:
Mythion
Unit 3, Riverside Trade Park, 14 Commercial Road, Manchester M1 2JW, England
Contact for privacy matters
For questions about this policy or to exercise your data protection rights, email [email protected] or write to the address above, marking your envelope "Data Protection".
Personal data we collect
Depending on how you use the site, we may process:
- Survey form data: name, phone number, answers to six survey questions, and optional free-text comment.
- Technical data: IP address (stored in hashed form in server logs), browser type, device information, and pages visited.
- Cookie and consent data: your cookie preferences, consent timestamp, and policy version (see our Cookie Policy).
We do not collect payment card details, bank account information, or delivery addresses on this survey landing page.
Purposes and legal basis
- Processing survey responses — to analyse customer and visitor feedback and improve our website, product presentation, delivery communication, and support. Legal basis: consent (Article 6(1)(a) UK GDPR) given via the Privacy Policy checkbox before submission.
- Website operation and security — to deliver pages, prevent abuse, and maintain server logs. Legal basis: legitimate interests (Article 6(1)(f)) in running a secure website.
- Cookie-based analytics and advertising — only if you consent through our cookie banner. Legal basis: consent (Article 6(1)(a)).
- Compliance with law — where required to meet legal obligations. Legal basis: legal obligation (Article 6(1)(c)).
Recipients
We may share data with:
- Hosting and IT service providers who process data on our instructions under data processing agreements.
- Google (Analytics, Ads, Consent Mode) and Meta (Pixel) — only if you consent to the relevant cookie categories.
- Professional advisers or authorities where required by law.
We do not sell your personal data.
International transfers
Some providers (such as Google and Meta) may process data outside the UK/EEA. Where transfers occur, we rely on appropriate safeguards such as UK International Data Transfer Agreements or adequacy regulations, as applicable at the time of transfer.
If you consent to advertising cookies, Google may use data as described in the Google Business Data Responsibility resource.
Retention periods
- Survey submissions: up to 24 months from receipt, unless a longer period is required for a specific dispute or legal claim.
- Consent logs: up to 36 months to demonstrate compliance with consent requirements.
- Server logs: typically up to 90 days.
- Analytics/marketing cookies: according to the durations listed in our Cookie Policy.
Your rights
Under UK GDPR you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase data in certain circumstances
- Restrict processing in certain circumstances
- Data portability where processing is based on consent or contract and carried out by automated means
- Object to processing based on legitimate interests
To exercise these rights, contact [email protected]. We may need to verify your identity before responding.
Withdraw consent
You may withdraw survey consent by contacting [email protected]. Withdrawal does not affect the lawfulness of processing before withdrawal.
For cookies, use Cookie Settings on this website at any time, or clear cookies in your browser.
Right to lodge a complaint
You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:
Automated decision-making
We do not use automated decision-making or profiling that produces legal or similarly significant effects concerning you.
Mandatory form fields
Name, phone number, answers to the six required survey questions, and active consent to this Privacy Policy are required to submit the survey. The optional comment field is not mandatory.